Introduction

About the survey

This survey is for paid advisers and volunteers who support clients seeking advice on debt-related issues.

It asks about your experiences of working with clients who may be particularly ‘vulnerable’ due to their situation or wider circumstances, such as those with mental health problems or addictions, and those at risk of taking their own life.

It should take approximately 15 minutes to complete.

The survey has been developed by researchers at the Personal Finance Research Centre (University of Bristol), in partnership with the Money Advice Trust and the Money and Mental Health Policy Institute, with input from across the debt advice sector.


Why take part?

Your responses will help to create a nationwide picture of the types of situation that debt advisers are dealing with on a day-to-day basis. This will inform the decisions made by policy-makers and commissioners.

What you tell us will also help us create new guidance, training and resources. These will be highly practical and realistic, because they will be grounded in the everyday experiences of frontline advisers.

Ultimately, we hope to improve the support given to vulnerable individuals in financial difficulty across the country. 


Prize Draw

As a thank you for taking part, at the end of the survey you can also choose to enter into a prize draw to win one of five £50 vouchers.


Your data and further information

Please note that we will not share your name, email address or individual responses with the organisation that you work/volunteer for. We may publish and/or share selected quotes from your answers, but these will be anonymised so that individual advisers and their organisations cannot be identified.

You can read more about this study and how your data will be used by viewing the study information sheet here.

We will take the submission of your answers as meaning that you understand what participating in the study involves and that you consent for the research team to use your data in this way.


In order to submit your answers, please make sure you click ‘Finish’ at the end.

If you do not, your answers will not be recorded!

Thank you so much for your time.